Returns , Refunds & Terms & Conditions
Return & Refund Policy
We really hope you enjoy your experience with us, if you are dissatisfied please contact us and we will do our utmost to resolve any issue you have.
We operate a 14 day refund policy. You have 14 days from the purchase of a ticket/product to notify us with your refund request. We will require proof of full payment and all goods must be returned at your own cost in the condition they were sent.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] we will require proof of damaged item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not refund courier costs.
In the event you have to cancel a booking for one of our experiences we would ask for 48 hours notice, if we are notified before the 48hr notice you will be offered a refund or you can reschedule for a later date. If we are notified after the 48hr notice we can reschedule but it will be subject to a rebooking charge of €25 for our Cocktail Masterclass or event experience and €10 for all other experiences.
In the event you are eligible for a refund you generally receive the refund withing 5 working days, depending on your card issuer’s policy.
To return your product, you should mail your product to: Rebel City Distillery, Unit P6 Marina Commercial park , Centre Park Road , Cork T12XHP7
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Coupon codes can be redeemed by clicking “Have a coupon? Click here to enter your code”
In the event the code has not been entered and or not entered correctly on any of our promotions we will not be able to issue a refund.
If you are having issues with a coupon code please email [email protected] prior to purchase and somebody will be able to assist you.
Contact us at [email protected] for questions related to refunds and returns.
You must be over the age of 18 when purchasing products from our website – couriers and delivery drivers reserve the right to check a valid ID to ensure receiver of products from Rebel City Distillery is over the age of 18.