Returns , Refunds & Terms & Conditions

E FOLLOWING TERMS AND CONDITIONS APPLY TO PEOPLE WHO HAVE ACCESS TO www.rebelcitydistillery.com . BY USING OR VIEWING OUR WEBSITE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THIS SITE. ANY ACCESS OR USE OF THIS WEBSITE IS UNDERTAKEN AT THE USER’S OWN RISK.

 

YOU MUST BE OF LEGAL DRINKING AGE IN YOUR COUNTRY OF RESIDENCE TO USE THIS SITE. IF YOU ARE NOT, DO NOT ENTER THIS SITE.  

Content  from this website should not be modified ,  copied and used without the prior written consent of Rebel City Distillery Ltd . RCD is the is the owner of all intellectual property rights in the Website .

 TRADEMARK Brand trademarks and all related  design , label ,name ,  logos is  intellectual property of Rebel City Distillery Ltd . Use or misuse of these trademarks is strictly prohibited.

 INFORMATION  REBEL CITY DISTILLERY processes information about you in accordance with its Privacy Statement.  By using our website , you consent to such processing and you warrant that all information provided by you is accurate and up to date. Any personal information you provide may be used by Rebel City Distillery  Ltd as defined by the Data Protection (Amendment) Act 2003.

 This website is operated and controlled in Ireland and is governed by Irish and European law. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws apply. If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us on [email protected]

Return & Refund Policy

We really hope you enjoy your experience with us, if you are dissatisfied please contact us and we will do our utmost to resolve any issue you have.

We operate a 14 day refund policy. You have 14 days from the purchase of a ticket/product to notify us with your refund request. We will require proof of full payment and all goods must be returned at your own cost in the condition they were sent.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] we will require proof of damaged item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not refund courier costs.

In the event you have to cancel a booking for one of our experiences we would ask for 48 hours notice, if we are notified before the 48hr notice you will be offered a refund or you can reschedule for a later date. If we are notified after the 48hr notice we can reschedule but it will be subject to a rebooking charge of €25 for our Cocktail Masterclass and Sunday Afternoon Gin & Tea and 10 euro for Distillery Tour.

In the event you are eligible for a refund you generally receive the refund withing 5 working days, depending on your card issuer’s policy.

Shipping returns

To return your product, you should mail your product to: Rebel City Distillery, Unit P6 Marina Commercial park , Centre Park Road , Cork T12XHP7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Coupon Codes

Coupon codes can be redeemed by clicking “Have a coupon? Click here to enter your code”

In the event the code has not been entered and or not entered correctly on any of our promotions we will not be able to issue a refund.

If you are having issues with a coupon code please email [email protected] prior to purchase and somebody will be able to assist you.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Age Restriction

You must be over the age of 18 when purchasing products from our website – couriers and delivery drivers reserve the right to check a valid ID to ensure receiver of products from Rebel City Distillery is over the age of 18.

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